Privacy Policy

Introduction
Percy Labs Limited ("we," "us," or "our") is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, and protect your personal data.

Who We Are
Percy Labs Limited is a UK-based software company specialising in services for hospitality operators and suppliers. Our registered office is located at c/o Bluewave Business Solutions, Ross on Wye, HR9 5TB.

Information We Collect

  • Personal Information: Name, email address, phone number, and job title when you interact with us through forms or contact channels.

  • Usage Data: IP addresses, browser type, pages viewed, and time spent on our website.

  • Cookies and Tracking Technologies: Information collected through cookies, as detailed in our Cookie Policy.

How We Use Your Information
We collect and process data to:

  • Provide and improve our software services.

  • Communicate with you, including responding to inquiries.

  • Send marketing updates (where consent has been obtained).

  • Comply with legal obligations.

Legal Basis for Processing

  • Consent: For marketing communications and optional cookies.

  • Contractual Obligation: To provide requested services.

  • Legal Obligation: To comply with regulatory requirements.

  • Legitimate Interests: To enhance service delivery and user experience.

Data Sharing
We do not sell your data. We may share your data with:

  • Service providers assisting in service delivery (e.g., cloud hosting).

  • Legal authorities, if required by law.

Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights
Under GDPR, you have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise your rights, contact us at [Insert Contact Email].

Security
We employ robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page.

Cookie Policy

What Are Cookies?
Cookies are small text files stored on your device that help us provide a better user experience on our website.

Types of Cookies We Use

  1. Essential Cookies: Necessary for the website to function.

  2. Analytics Cookies: Help us analyse website performance and usage.

  3. Marketing Cookies: Used to deliver personalised advertisements.

How We Use Cookies

  • Enhance website functionality.

  • Monitor website performance.

  • Personalize your experience.

Managing Cookies
You can control and manage cookies through your browser settings. Note that disabling cookies may impact website functionality.

Third-Party Cookies
We use cookies from third-party providers such as Google Analytics to improve our services. These providers have their own privacy policies.

GDPR Compliance Policy

Our Commitment
Percy Labs Limited is dedicated to full compliance with GDPR requirements. This includes:

  • Lawful processing of personal data.

  • Ensuring transparency in data collection and usage.

  • Implementing secure data handling practices.

Key Principles

  1. Lawfulness, Fairness, and Transparency: Data processing is lawful, fair, and transparent.

  2. Purpose Limitation: Data is collected for specified and legitimate purposes.

  3. Data Minimiszation: Only necessary data is collected.

  4. Accuracy: Data is kept accurate and up-to-date.

  5. Storage Limitation: Data is retained only as long as needed.

  6. Integrity and Confidentiality: Security measures are in place to protect data.

Data Subject Rights
We ensure that individuals can:

  • Access and review their data.

  • Request correction or deletion of data.

  • Restrict or object to processing.

  • Exercise data portability rights.

Data Protection Officer (DPO)
We have appointed a DPO to oversee GDPR compliance. Contact us at ed@percylabs.ai

Data Breaches
In the event of a data breach, we will:

  • Notify the ICO within 72 hours if required.

  • Inform affected individuals promptly.

Employee Training
All staff receive GDPR compliance training to ensure best practices.

For inquiries about our Privacy Policy, Cookie Policy, or GDPR Compliance, contact us at ed@percylabs.ai